Effective Date: July 23, 2025
Website: https://softdir.org
At Softdir.org, we strive to provide high-quality digital products, software, and subscriptions at unbeatable prices. Due to the nature of digital goods, we have set the following refund policy to ensure fairness and transparency.
1. Digital Product Nature
All items sold on Softdir.org are digital products (e.g., software licenses, activation keys, downloads). Once delivered or accessed, they cannot be returned, and access cannot be revoked.
2. No Refunds for Change of Mind
We do not offer refunds for:
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Change of mind
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Incorrect purchase
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Product incompatibility (please review system requirements before purchasing)
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Disinterest or dissatisfaction after activation
3. Eligible Refund Scenarios
Refunds will only be considered under the following verified conditions:
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Non-Delivery of Product: You did not receive your product/license key within 24 hours, and our support team cannot resolve the issue.
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Invalid or Non-Working License Key: The activation key is proven invalid or defective and cannot be replaced within 3 business days.
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Duplicate Payment: You were charged more than once for the same product.
4. How to Request a Refund
To request a refund, please contact our support team at support@softdir.org within 48 hours of purchase. Your request must include:
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Order ID or Invoice Number
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Product Name
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Detailed description of the issue
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Screenshots or relevant error messages (if applicable)
5. Refund Process
If your request is approved:
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The refund will be processed to your original payment method within 5–10 business days.
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You will no longer have access to the refunded product.
6. Abuse Prevention
We reserve the right to refuse a refund if:
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We detect suspicious or repeated refund requests.
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The product has been used, activated, or shared.
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Fraud or abuse of our refund system is suspected.
7. Contact Information
For refund requests or questions, please contact:
📧 Email: support@softdir.org
🌐 Website: https://softdir.org